In case of dispute the consumer may appeal to an Alternative Resolution Entity of Consumer disputes::
Rua Damião de Góis, nº 31 loja 6
For more information, please visit: www.consumidor.pt.
By ordering any of our Products, you agree to be bound by these Terms and Conditions (Conditions) together with the Conditions of any documents referred to.
- These Conditions are subject to change at any time without notice.
- It is your responsibility to check these Conditions regularly before ordering Products in case changes have been made.
- If you do not agree with these Conditions do not use or access this website. Your use of our website constitutes your agreement to follow and be bound by these Conditions.
- If you have any queries relating to the Conditions, please contact our Customer Service Team before placing an order.
- You agree that if you break these Conditions or any liabilities are incurred owing to your use of this website, you will be responsible for all costs and expenses that We, our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (where applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
1. INFORMATION ABOUT US
1.1 Beesweet.pt is a website operated by Beesweet – More Than Honey, Lda. (we). We are registered in Portugal under company name Beesweet – More Than Honey, Lda. and with our registered office at Rua do Chão de Além nº2, 3720-053 Loureiro, Oliveira de Azeméis. Our VAT registration number is PT513662073.
2. YOUR STATUS
2.1 By placing an order through our site, you warrant that you are legally capable of entering into binding contracts.
3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1 If you decide to order some of our Products from this website, you can select the Products to be ordered, which will be included in your “cart”. At this point, this website will link with our stock database to confirm whether the selected Products are available in stock (any order is subject to availability). You will then be requested to submit your personal details, but you will not be charged for the Products as yet. After placing an order, you will receive an order confirmation from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to payment approval and to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been despatched (the Despatch Confirmation). The contract between us (Contract) will only be formed, and you will only be charged, when we send you the Despatch Confirmation.
3.2 Before placing an order a window will appear on the screen asking you to confirm the order and the information provided to us, so you can correct input errors before placing your order.
3.3 The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation.
4. LINKS TO THIRD PARTIES WEBSITES
4.1 We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.
5. CONSUMER RIGHTS
5.1 You may cancel a Contract at any time within 14 days, beginning on the day after you received the Products in accordance with our returns and refunds policy. In this case, you will receive a full refund of the price paid for the Products in accordance with our returns and refunds policy.
5.2 To cancel a Contract, you must inform us in writing using our returns form and return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk as set out in Clause 9 below.
6. AVAILABILITY AND DELIVERY
6.1 Subject to Products availability, we aim to deliver goods within 14 working days of receipt of order for PT Standard deliveries, 14 working days of receipt of order for deliveries outside of the PT within the EU, and 21 working days of receipt of order for Non EU and Rest of world Countries. Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 28 days of the date of the Despatch Confirmation, unless there are exceptional circumstances out of our control, as specified in Clause 15.
6.2 We have tried our utmost to portray the detail, colours and leather texture of the footwear correctly. However, due to photographic variation and computer settings please allow for slight variation.
7. RISK AND TITLE
7.1 The Products will be at your risk from the time of delivery.
7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
8. PRICE AND PAYMENT
8.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
8.2 These prices include VAT.
8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.
8.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when despatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.
8.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Despatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
8.6 Payment for all Products must be in euros.
9. YOUR RIGHT TO CANCEL
9.1 We allow you to cancel your order up to 14 days after the day you receive your goods.
9.2 We expect receipt of the goods, in a re-saleable condition, within 14 days after the day you receive them, should you require an exchange or refund. In the event your have notified us in writing that you wish to cancel your contract within the 14 days after the day you receive your goods, we allow a further 7 days for the goods to reach us, in a re-saleable condition.
9.3 You are responsible for the cost of returning your item(s) unless you received an incorrect or faulty item.
9.4 If you have paid a delivery charge, and the goods were delivered to a destination within the European Union, if you cancel your whole order, we will refund the standard shipping cost.
9.5 Your cancellation rights are in accordance with the EU Directive on Consumer Rights.
9.6 Our terms and conditions do not affect your statutory rights
10. OUR RETURNS AND REFUNDS POLICY
10.1 When you return a Product to us, we will examine the returned Product and will notify you of your refund or exchange via e-mail within a reasonable period of time. We try to process returns as soon as they arrive. However, during very busy periods, please allow 10 days for your refund or exchange to be processed. We will usually refund any money owed to you using the same method originally used by you to pay for your purchase.
10.2 If you are not completely satisfied with your mail order purchase you can return your order to us at any time within 14 days of receipt, for a full refund on the cost of the Products or an exchange. Exchanges are subject to availability. Products must be returned unworn and undamaged in their original packaging with the original purchase receipt. We cannot accept returns on hosiery products once packs have been opened for hygiene reasons.
10.3 To return: complete the Returns Form on the rear of your receipt indicating clearly whether you would like an exchange or a refund. Slide the product (in its box and with the tissue paper intact) into the mailout bag and seal using the glue strip provided.
10.4 All Products are checked for quality before they are sent to you. Customers can expect products to remain of satisfactory quality throughout their reasonable life expectancy, so long as they are maintained correctly and not misused. Returned goods found to be worn, damaged, marked, soiled or scratched will not be refunded or exchanged. If the product is deemed to have a manufacturing defect or is not fit for purpose we will offer an exchange or refund.
11. OUR LIABILITY
11.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and fit for purpose.
11.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
11.4 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
12. IMPORT DUTY AND BANK FEES
12.1 If you order Products from our website for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. In some countries, additional charges may also be applied, such as a handling fee. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
12.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
12.3 When dealing with overseas transactions, some banks/credit card providers may add a further fee based on the value of a transaction. We will only ever charge the price displayed at the checkout and has no control over such fees and we do not accept liability for the fees or for the customer claiming a refund of these fees.
13. WRITTEN COMMUNICATIONS
13.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
14.1 All notices given by you to us must be given to our email. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
15. TRANSFER OF RIGHTS AND OBLIGATIONS
15.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
16. EVENTS OUTSIDE OUR CONTROL
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event), including (without limitation) the following:
16.1.1 Strikes, lock-outs or other industrial action.
16.1.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
16.1.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
16.1.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
16.1.5 Impossibility of the use of public or private telecommunications networks.
16.1.6 The acts, decrees, legislation, regulations or restrictions of any government.
16.2 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
17.2 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Clause 13.
18.1 If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
19. ENTIRE AGREEMENT
19.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
19.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
20. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
20.1 We have the right to revise and amend these terms and conditions from time to time.
20.2 You will be subject to the policies and terms and conditions in force and posted onto our website at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Despatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
21. LAW AND JURISDICTION